Questions? We've Got Answers.
How do I know what size to order?
Our sizes generally run true to standard footwear sizes, but if you're between sizes, going up half a size usually works well for clogs. Sandals and slides tend to have a bit more room. Check the size chart on each product page for specifics.
Are your shoes good for wide feet?
Yes — that's one of the things people love most about our clogs. The roomy toe box gives your toes space to spread out naturally, which is great for wider feet or anyone who just wants a relaxed fit.
Can I wear them in water?
Absolutely. Croslite™ was designed to handle both land and water. They're perfect for the beach, the pool, the lake, the garden — wherever. Just air dry them afterward and they're good as new.
How do I clean them?
Hand wash with cold water and mild soap, then let them air dry. Don't put them in the dryer — heat can warp the material. For lined styles, you can use the gentle cycle on your washing machine with minimal heat, but air drying is still the way to go.
What are Jibbitz™?
They're little decorative charms that pop into the holes on top of our Classic Clogs. Each shoe has 13 holes, so you can fit up to 26 charms per pair. People use them to show off their favorite characters, hobbies, teams, or just to add some color. They fit most of our clogs, sandals, and slides.
Do you offer half sizes?
Most of our styles come in whole sizes only. If you normally wear a half size, we recommend sizing up for the best fit.
How do I track my order?
Once your order ships, you'll get an email with a tracking number. You can also log into your account and find the tracking link in your order history. If you ordered as a guest, use the order status page with your order number and email.
What's your return policy?
You've got 30 days from purchase to return unworn, unwashed items. We'll refund the merchandise cost and sales tax to your original payment method. Shipping charges from the original order aren't refunded.
Can I cancel or change my order after placing it?
If your order hasn't shipped yet, reach out through our website's contact page and we'll see what we can do. Once it's shipped, you'll need to go through the returns process.
Are your shoes vegan?
The majority of our shoes are made from Croslite™, which contains no animal products. Some styles with leather or fleece linings may not be vegan — check the product details if that's important to you.
How long does shipping take?
Processing takes 2 to 4 business days, then transit time depends on the shipping method you choose. Economy and Standard Ground are typically 2 to 5 business days after shipping. Express options are faster.
Do you have a warranty?
Yes — if there's a manufacturing defect, contact us within 30 days of delivery and we'll make it right. Normal wear and tear isn't covered, but genuine quality issues are.
Still have questions?
Head to the contact section on our website and send us a message. We're happy to help.