Shipping Policy

Shipping Policy

Last updated: 2026-09-15

This Shipping Policy explains how Crocs processes and delivers online orders.

Order Processing

Orders are usually processed within 2-4 business days after payment is confirmed. Processing times may be extended during holidays, high-volume periods, or when additional order verification is required.

Shipping Destination

We currently provide shipping for customers in the United States. Available shipping options and fees are shown at checkout before payment.

Estimated Delivery Time

After an order has been processed, estimated delivery usually takes 2-5 business days. Delivery times are estimates and may vary due to carrier delays, weather, customs checks, address issues, or other circumstances outside our control.

Shipping Cost

Shipping costs are calculated and displayed at checkout. Any applicable taxes, duties, or additional charges will be shown when required.

Tracking

When tracking information is available, we will send it to the email address used for the order. Please allow time for the carrier to update tracking details after shipment.

Incorrect Address

Customers are responsible for providing accurate shipping information. If an order cannot be delivered due to an incorrect or incomplete address, please contact us as soon as possible at trueaiza4662@outlook.com.

Contact

If you have questions about shipping, please contact us at trueaiza4662@outlook.com.

Store-Specific Conditions

  • Getting Your Order to You We know you're excited to get your shoes, so let's talk about how shipping works.
  • Processing Time Once you place an order, we typically need 2 to 4 business days to get it packed and out the door.
  • You'll get a confirmation email with tracking info as soon as your package ships.
  • Shipping Options We offer a few different speeds depending on how fast you need your order: Economy : Flat rate of $9.99, or free on orders over $49.99 before tax.
  • Usually arrives 2 to 5 business days after shipping.
  • Standard Ground : $12.99 flat, or $4.99 on orders over $49.99.
  • Express 2-Day : $21.99 flat, or $18.99 on orders over $49.99.
  • Ships within 1 business day if you order by 11 AM EST on a weekday.
  • Express Next Day : $31.99 flat, or $24.99 on orders over $49.99.
  • Same cutoff — order by 11 AM EST on a weekday and it ships the same day.
  • A quick heads-up: Saturday delivery isn't available on any of our options, and express services can't go to PO Boxes, Puerto Rico, the Virgin Islands, Alaska, or APO/FPO addresses.
  • Economy shipping does reach those places, but it may take a bit longer.
  • Tracking Your Order Once your package is on its way, you'll get an email with a tracking number.
  • You can also log into your account and check your order history — the tracking link will be right there.
  • If you checked out as a guest, you can use the order status page with your order number and email address.
  • Pro tip: make sure to capitalize the "CUS" at the end of your order number when entering it.
  • Shipping Damage If your box shows up looking rough and the shoes inside are damaged, contact us through our website's contact page within 30 days of delivery.
  • We'll get you a replacement or a refund.
  • Double-check your shipping details before you hit that final order button.
  • If you notice a mistake right after ordering, reach out to us as quickly as you can.
  • International Shipping Right now, we ship within the United States.